Website information

Privacy Policy

Effective September 16, 2026

This Privacy Policy explains how Eidos Facilities & Infrastructure Co. collects, uses, stores and shares information when you visit this website, submit a project request, communicate with our team or otherwise interact with our online services.

Scope of this policy

This policy applies to information collected through eidosoperations.com and the project-request features available on this website. It also applies when you contact the project services team using the email address or telephone number published on the site. This policy does not govern the separate EIDOS C2 portal or third-party websites, applications and services that may be linked from this website. Those services may maintain their own privacy policies and practices.

Information you provide directly

We collect information that you choose to provide. For example, the project-request form asks for information needed to understand the requested work and contact the appropriate representative. Depending on what you submit, this may include:

• Your name, company or organization and professional contact information.
• Your email address, telephone number and preferred contact method.
• The city, state, facility address or other location associated with the requested work.
• The service category, operational priority and desired completion date.
• Descriptions of project scope, current conditions, access restrictions, schedule requirements and other information included in your message.
• Information contained in subsequent emails, telephone calls, estimates, proposals or other project-related communications.

Please avoid submitting sensitive personal information that is not necessary for us to evaluate or respond to your request.

Information collected automatically

When you use the website, our hosting, security and technical-service providers may automatically process limited information needed to deliver and protect the site. This may include an Internet Protocol address, browser and device type, operating system, requested pages, referring page, approximate location derived from an IP address, date and time information, and technical or security logs. This information is generally used to maintain availability, diagnose problems, prevent abuse and understand the basic operation of the website.

Cookies and similar technology

The website and its service providers may use cookies, browser storage or similar technology when needed for security, network routing, form operation and other essential functionality. The project-request form does not require you to create a public account. We do not use information submitted through the project-request form to build advertising profiles or to deliver cross-context behavioral advertising.

How we use information

We may use the information described above to:

• Receive, document, route and evaluate project or service requests.
• Contact you to clarify scope, site conditions, access, timing, safety requirements and commercial terms.
• Prepare estimates, proposals, schedules, work plans and other business communications.
• Coordinate employees, authorized contractors, vendors and specialty trade partners when needed for a potential or active project.
• Deliver services, maintain customer and project records, and support billing, accounting, insurance, legal and compliance activities.
• Operate, maintain, secure and improve the website and its forms.
• Detect fraud, spam, misuse, technical problems and other activity that could affect our customers, systems or operations.
• Respond to lawful requests and protect the rights, safety and property of Eidos, our customers and others.

How information is shared

We limit disclosure to circumstances connected with legitimate business operations. Information may be shared with:

• Eidos personnel. Employees, managers and authorized representatives may receive information when necessary to review, price, schedule, manage or close out a request.
• Contractors and project partners. Relevant project information may be shared with authorized subcontractors, consultants, suppliers, equipment providers or specialty trade partners when needed to evaluate or perform requested work.
• Service providers. Website hosting, database, cybersecurity, email-delivery, communications and other technology providers may process information on our behalf to operate the website and deliver project-request notifications.
• Professional advisers. Information may be provided to accountants, insurers, auditors, attorneys or other advisers when reasonably necessary for business administration, risk management or legal matters.
• Legal and safety disclosures. We may disclose information when required by law, legal process or governmental request, or when reasonably necessary to prevent harm, investigate misconduct or protect legal rights.
• Business transactions. Information may be reviewed or transferred as part of a financing, reorganization, sale, merger or transfer of some or all business assets, subject to appropriate confidentiality and legal requirements.

No sale of project request information

Eidos does not sell personal information submitted through the project-request form. We also do not use that information for cross-context behavioral advertising. If our practices materially change, we will update this policy and provide any notices or choices required by applicable law.

Storage and retention

Project-request information is sent to the project services team and stored in website records used as a backup for operational follow-up. We retain information for as long as reasonably necessary to evaluate the request, maintain customer and project history, administer contracts, resolve disputes, meet insurance and accounting needs, protect our systems and satisfy legal or regulatory obligations. Retention periods may vary depending on whether a request becomes a proposal, active project, customer relationship or legal record.

Information security

We use administrative, technical and organizational safeguards intended to protect information against unauthorized access, alteration, disclosure or destruction. These safeguards include restricting operational access, using protected website secrets for service credentials and relying on established hosting and email-delivery providers. No Internet transmission, email system or electronic storage method can be guaranteed to be completely secure. You should not send passwords, financial account information, Social Security numbers, protected medical information or similarly sensitive information through the public project-request form.

California privacy requests

Depending on applicable law and our relationship with you, California residents may have rights concerning personal information, including rights to request access to certain information, request correction of inaccurate information, request deletion subject to exceptions, obtain information about disclosure practices and receive equal service when exercising applicable privacy rights. Eidos does not sell personal information submitted through the project-request form.

To submit a privacy request, contact us using the email address or telephone number below and clearly describe the request. We may need to verify your identity and authority before completing a request. Authorized agents may be required to provide proof of authorization. We may retain information or deny part of a request when permitted or required by law, including for contract administration, security, legal claims, accounting or compliance obligations.

Children

This website is designed for business and government procurement audiences and is not directed to children under 13. We do not knowingly request personal information from children through the project-request form. If you believe a child has submitted personal information, contact us so we can review and address the situation.

Third party links and services

The website may link to third-party destinations, including the separate EIDOS C2 portal. A link does not mean Eidos controls the destination’s security or privacy practices. Review the privacy notice presented by a third-party service before submitting information to it.

Processing location

Eidos operates in the United States, and information submitted through this website may be processed and stored in the United States by Eidos and its service providers. If you access the site from another jurisdiction, your information may be transferred to a location whose data-protection rules differ from those in your jurisdiction.

Changes to this policy

We may revise this Privacy Policy as the website, project-request process, service providers or legal requirements change. The effective date at the top of this page identifies the current version. Material changes will be reflected on this page, and continued use of the website after an update is subject to the revised policy.

Contact us

For privacy questions, requests or concerns, email projectservices@eidosoperations.com, call (510) 541-9044, or write to Eidos Facilities & Infrastructure Co., 1999 Harrison St., 18th Floor, Oakland, CA 94612 US. Please include enough detail for us to understand and respond to your request, but do not include unnecessary sensitive information.